Over the years we have built up an excellent reputation nationwide for working in partnership with Social Services and the UK’s specialist spinal care centres to provide a quality service to our clients. Funding for your support package can come from many different streams, including CCGs – healthcare, Social Services or by individual private arrangement. Over the years we have built up an excellent reputation nationwide for working in partnership with Health Providers (CCG, ICB), Social Services and the UK’s specialist spinal centres to provide a quality service to our clients. .
We believe a quality individualised client service starts at the initial contact with us. Our experienced care management team will work with you to discuss your wishes, asses you requirements and involve you in creating a plan for your care needs. We will be in touch throughout the process to ensure you are kept informed at every stage. When we commence supporting you have access to our teams on a 24 hour basis and we will maintain regular contact with you on an ongoing basis to ensure your ongoing satisfaction

Our Personal Assistants

As a specialist provider of live in care for spinally injured people, we can provide you with a trained PA who can assist you to live your life your way. Your PA can assist you with:

  • General household tasks such as cooking, cleaning, ironing, shopping.
  • Assist you with social activities, attend work and University
  • Working with you to ensure your ongoing well being (passive exercises, maintaining healthy skin etc)
  • Personal care, including bladder (not changing catheters) and bowel care.

For our clients’ insurance purposes, all PAs are aged over 21 and are fully qualified drivers. Their driving ability is assessed by a driving instructor before commencing any assignments. They are able to assist you to go to work, college, meetings, social outings, holidays etc.

Our Staff Are:

  • DBS and reference checked.
  • Employed and fully insured by us.
  • Very well trained, having passed our comprehensive 5 day induction training course.
  • Supervised by our qualified nursing team and care managers

Care Packages

We have a number of ways that we will work to meet your requirements. The two most common are:

Continuous live in care with one of our PAs

Two or three regular PAs working with you on a rota basis, so that holiday and sickness cover can usually be provided by someone you’re familiar with. For emergency situations we always have a PA on standby. Rotas are normally two weeks on one or two weeks off, three weeks on, one or two weeks off; depending on what pattern suits you.

We would expect each PA to work for a minimum of 6 months with you, although this can often be longer.

The costs of the service will be dependent upon a number of factors including individual need, travel etc. We will quote you following assessment.

Respite Support provided for shorter or irregular placements

Respite care could be provided if your usual PA is on leave, sick or to give respite to them.

Costs will be in the region of in the region of £270 per day plus additional costs for travel and public holidays.

You are able to use our staff bank ensuring that we can start working together in the shortest possible time minimising inconvenience to yourself.

The minimum length of respite care is 7 days (although it may be worth getting in touch to see if we can help you in a short term emergency)

PA Training

Our PAs complete our 5 day residential induction course, which meets the Skills for Care – Care Certificate Standards.

Each year our staff undertake mandatory update training and have regular supervisions with their line manager. They have access, including out of office hours, to our nurse managers and care managers if they have any queries or concerns. They have an out of office hours contact number if there is an emergency situation

Next Steps

Please fill out our client enquiry form or call us on 01539 730777 to discuss your requirements and find out how we can meet your needs.

Once we receive your completed client enquiry form we will arrange to meet you at home to discuss your requirements.

A quotation for the cost of the package will be forwarded following an assessment at your home, and will depend on your care needs.

We do not charge for carrying out a home assessment.